Essential Duties and Responsibilities

In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additional minor duties may be assigned.

• Manage daily customer communications (inbound and outbound calls/emails) in a professional, warm and friendly manner
• Ability to listen to and answer customer inquiries with a high level of professionalism and customer satisfaction
• Confirms understanding of customer needs, issues, and requests.
• Presents LES services using a consultative approach that clearly shows how the solutions would meet needs and provide benefits; leverages supporting evidence and clearly connects LES solutions to customers’ business needs 
• Utilize different systems to manage reports and case management.

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

• Actively listening to customer’s request and understand their needs.
• Excellent verbal, written and analytical skills
• Professional phone etiquette
• Identifies and resolves problems in a timely manner
• Proficiency in the use of all Microsoft Office tools
• Act with the customer in mind, and strive to exceed their expectations.
• Work efficiently and effectively, both independently and as a team to ensure exceeding call center’s standards
• Balances team and individual responsibilities and helps build a positive team spirit
• Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner.
• Show versatility and adaptability.
• Is consistently at work and on time
• Adapts and able to deal with frequent changes in the work environment
• The ability to understand and speak Spanish is a plus.